How to schedule a courier pick-up after it is booked?
Often many people assume that if you book the shipment and receive the shipping label, then the pick-up is automatically scheduled- however that is not the case! Follow these simple steps below on how to schedule a courier pick-up after your shipment has been booked.
Step 1: Once you log into your Freightcom account, select the "Track Shipments" tab
Step 2: Depending on when the shipment was booked, you have the option o select either "Today's Shipments" or "Shipments Within a Specific Period" (Select the dates in the calendar). Another option is to enter in the tracking, BOL, transaction, reference or credit card authorization number. After completed, select "Submit".
Step 3: This will then list all of the shipments you have booked. Click "Schedule Pickup"
Step 4: Please ensure the pick up details are correct. Select the "pick up location" for the shipment and confirm the pick up date and time. Once completed click "Request Pickup".
Step 5: Once completed successfully, under "Pick up Scheduled?" it will then say "Yes" with the conformation number.
If you are still having any issues, please contact out Freightcom Operations Team at 1-877-335-8740 ext 175.