Can I get a refund if my products are late?

Due to the highly discounted rates provided, Guaranteed Service Refunds will only apply to extreme failures on the carrier’s part. The guarantee does not apply when delivery is delayed due to the package not complying with the service restrictions and conditions set out in the carrier’s terms and conditions of carriage, from events beyond carrier control (weather delays, customs delays, and/or any shipments requiring special handling) or any shipments moved at shipper’s risk of damage/loss.

Please note pick up and transit times are not guaranteed. Transit time is estimated and does not include the day of pick up or weekends. LTL shipments are not eligible for service failure claims on the basis of transit delays. Shipments that are time sensitive or require guaranteed delivery dates would require you request an alternate form of transport.